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Refund Policy

Refund Policy

Last updated: 12/23/2025

1. Digital Products

All products sold are digital goods. Because digital items are delivered instantly or manually, refunds are limited and issued only under specific conditions.

2. Refunds for Undelivered or Out-of-Stock Products

A refund may be issued in the following cases:

  • The product is out of stock and cannot be delivered within a reasonable time
  • Payment was successful but the product cannot be delivered
  • A replacement product is not available and the customer declines to wait

In these cases, the refund will be processed through the original payment method.

3. No Refunds After Successful Delivery

Once the product has been delivered and confirmed (via Discord or other communication), the order is considered final.

Refunds will not be issued after delivery, even if:

  • The buyer changes their mind
  • The buyer fails to secure or modify account credentials
  • The account gets banned, locked, or disabled after delivery

4. Replacement Over Refund

When possible, we may offer:

  • A replacement product
  • Store credit
    instead of a refund.

5. Ineligible Refund Cases

Refunds will not be issued for:

  • Buyer error or misunderstanding
  • Failure to follow delivery instructions
  • Delays caused by the customer not contacting us on Discord
  • Issues occurring after the product has been accessed or used

6. Disputes & Chargebacks

Opening a PayPal dispute or chargeback without contacting support first may result in refusal of future service.

7. Contact

For refund requests or support, please contact us via Discord: z3mw